Welcome to Listening to Dar es Salaam
What do citizens of Dar es Salaam think about the health care system in their city? Are medicines available when they visit public health centers and hospitals? How satisfied are they with the education that their children receive at school? How are electricity and water services working in Dar? For example, how often do citizen face power cuts and water shortages?
These are important questions that affect the lives of the 4 million-plus residents of Dar es Salaam on a daily basis. Yet despite significant resources devoted to monitoring and evaluation by government and also by donors, reliable and timely data about service delivery outcomes is rarely available. This is unfortunate, because understanding how services are being delivered and how citizens view these public services is crucial not only for government ministries and civil society organizations, but also for citizens themselves. Without such information, it is much harder for citizens to make informed decisions and hold their leaders accountable. The Listening to Dar es Salaam project (formerly known as the Dar es Salaam Mobile Phone Public Services Monitoring Survey) was created as a response to this need for reliable data about public service delivery outcomes for the citizens of Dar es Salaam. After being financed by the World Bank throughout 2012, Listening to Dar is now an UWAZI/Twaweza project.
This website is dedicated to disseminating data and results from the Listening to Dar es Salaam project, which provides ongoing monitoring of public service delivery in Dar es Salaam. The survey does this through biweekly phone interviews with a group of randomly-selected Dar residents, in which we ask these respondents about their views and experiences of basic public services and other aspects of public life.This website provides open access to the data that is collected, and also offers short analyses of results from each survey round, starting in November 2011. Click here to access the data sets and briefings on survey results.